Service
There is always a consultation session before the appointment to understand the needs and wants of a business and what are the problems that a business is facing with its production system. By doing so, we get to assist clients in creating the needed infrastructure for manufacturing processes while also having a clear picture of what kind of product they wish to achieve in the end. We also take appointments one step ahead. We arrange site viewing to survey and get a better understanding of what will be the best-suited machine according to the size of a manufacturing company. This extra step allows us to draw a more specific floor plan with the accurate number of employees involved around the machine and arrange a smooth automated production line flow.
Once all discussions and site visiting are completed, we then draft out the floor plan and customization that will be done to the machine to match the product and the productivity that our client wishes to achieve. Here there is always room for discussion on the budgeting, and we allow for any amendments to be made for the absolute satisfaction of our respected clients.
Once everything is finalized, and when the client is satisfied with the whole planning, the next step is to confirm the order and proceed with the payment process. However, for customized machines, it will take a little more time as we design and customize a one-of-a-kind machine upon each client's request.
Once a machine is delivered, we ensure that the device functions well and the placement and the arrangement of every machine do not obstruct any walkway path. This is so that no accidental injuries will occur, and the spacious walk environment allows a person to move from one place to another with the lesser required time. During installation, we make sure to place the machine according to a single phrase or three phrase arrangement according to the measurement that has been taken down during the floor planning. Our machine technicians also ensure that they connect the machine to the electric connection appropriately for it to function well before proceeding to the next step to run the machine for its trial stage.
Technology transfer is crucial to ensure the machines can operate at their highest level of functionality and avoid any misuse of machines that will lead to an unexpected breakdown. Our machinery experts will make sure the person in charge of the machines will get sufficient and accurate information on how to run and function the machines to maximize their production and how to face critical situations such as emergency stops. Adequate technology transfer can help in minimizing lead-time and preventing wastage of goods.
As a professional machinery supplier, we will always follow up with clients to ensure that the machine functions appropriately after sales have been completed. We will also inform and suggest to our clients the importance of machine maintenance and regular servicing to avoid any unexpected breakdowns and losses. At LS Smart Machinery, we also provide emergency repairs and door-to-door servicing for our clients and anyone who needs it. Your success is our priority.
